New York Attorney General Letitia James has issued a consumer alert to remind residents of their rights regarding home utilities as winter approaches. The announcement emphasizes that New Yorkers are legally entitled to essential services such as heat and hot water during the colder months.
Attorney General James stated, “New Yorkers have a legal right to heat and hot water services during the winter season. As temperatures drop, I urge New Yorkers to know their rights when it comes to home utilities, and to reach out to my office if they feel their rights are being violated. No New Yorker should be left without heat or hot water as days and nights grow colder.”
State regulations require utility companies to take extra steps before shutting off heat-related services between November 1 and April 15. Utilities must wait at least 35 days after a payment becomes overdue before considering termination of service, and they must provide a minimum of 15 days’ notice prior to any shutoff.
Additionally, utility providers are not allowed to disconnect residential services during the two-week period that includes Christmas and New Year’s Day. There are also protections for households with individuals facing serious health issues, disabilities, recent bereavement, or homes with children.
Residents who experience unauthorized service shutoffs or suspect unfair treatment are encouraged by Attorney General James to file complaints online or call 1-800-771-7755.
For more information about energy affordability programs and consumer protections in New York, individuals can visit the Department of Public Service’s website.
